Water

Overview

The Director of Water and Other Public Utilities shall control and supervise all non-tax supported public utility undertakings of the City, including all water, lighting or other utility enterprises now owned or hereafter acquired by the City.

The Commissioner of Water shall be the Deputy Director of Water and other Public Utilities. The Division of Water shall be in charge of a Commissioner of Water. The Commissioner of Water shall adopt and enforce, with the approval of the Mayor, all rules and regulations governing the Division of Water, and fix the rates and conditions for the supplying of water. The Commissioner of Water shall adopt such regulations as to the security for water rents as shall be deemed necessary or advisable. Such rates shall be classified and uniform to all consumers within the city.

You can click here to go directly to the City's Drinking Water Consumer Confidence Report for 2007.

You can now pay your water bill electronically via the World Wide Web. Click on the "Direct Payment Plan" link button on the left to begin the process.
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Meet the Commissioner

John Casciano

John Casciano brings solid education and experience to the position of Water Commissioner. John possesses a B.S. Degree in Business Administration along with 30 years experience in the Youngstown Water Department.

Mr. Casciano worked his way up from a utility aide to his newly appointed position as Water Commissioner. During his previous position, Auditor/Office Manager, his duties encompassed budgeting, supervision of customer service, assisting with the computer system and compliance. Mr. Casciano is well equipped to help strengthen the City's Water Department as a competitive force in the local utility industry.
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Frequently Asked Questions

Dispute my water bill, what should I do?

To dispute a water bill that has gone to collections, please do the following:

  1. Request a hearing in writing and include the amount in dispute;
  2. mail the request to: Collection Department, PO Box 6219, Youngstown, OH 44501; and,
  3. call the Collection Department at 330.742.8749 to verify receipt of your letter.

The City's independent hearing officer will contact you as to the date, time and place of the hearing.

Establish water service in my name/what needs to be done?

When a customer/consumer intends to establish a new water account, he/she must submit the following items:

  1. A valid Ohio driver’s license or Ohio state identification card (applicant MUST be at least 18 years of age)
  2. Documentation evidencing their legal right to reside at the premises...

    Owners/Customers: must submit either a deed, purchase agreement or another bill for that address which is in their name

    Tenants/Consumers: must submit a copy of their rental agreement or written authorization from the property owner

Shut off my water - who do I contact?

Contact the Water Department at 330.742.8749 with any questions regarding your water being shut off.

Shut-off notice, who should I call?

Contact the Water Department at 330.742.8749 with any questions regarding your shut-off notice, as well as any other questions about your water bill.

Water pressure is very low, what should I do?

Contact the Water Department at 330.742.8765 with any water pressure problems.

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Forms

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Contact Information

Address:
1st Floor, City Hall
26 South Phelps Street
Youngstown , OH 44503
Office Phone:330.742.8749
FAX:330.742.8751
Hours:Monday thru Friday 8:00 am to 4:00 pm
E-mail:
Name Title/Phone/E-mail
John Casciano Water Commissioner
330.742.8746
Gina Colla Computer Specialist
330.742.8210
Joe Martin Senior Program Analyst
330.742.8271
Water Department TDD for the Deaf
330.747.1944
Collection-Meter Reading/ Water Information Automated System
330.742.8752
Sanitation/ Water Information Department of Public Works
330.742.8820
Leaks/ Water Information Water Department
330.742.8760
Waste Water/ Water Information Waste Water Treatment Plant
330.742.8820
County Sewer/ Water Information Mahoning County Sanitary Engineers
330.793.5514
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